MusicGremlin: Director of Music Service Operations, New York, NY

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MusicGremlin is a well-funded, fast-moving start-up company that is launching a next-generation wireless music device and service. Come join a dynamic team launching a product that will redefine what portable digital audio means for consumers.
Overview: Seeking an individual to manage the operations of its digital music store and service. The position will include responsibility for both content-focused and customer-focused operations of a digital music store.
A successful candidate will be responsible for overseeing the company’s consumer music service-related operations, including the ingestion and publication of content on a regular basis, oversight of day-to-day merchandising, QA, data reporting, sales analysis on a day-to-day basis, and the management of a customer service department. As part of these responsibilities, the director will be expected to develop measurement criteria to report sales results, measure quality of customer service experience, evaluate promotional programs, monitor competitive service offerings, and provide synthesized and supported feedback to the content, marketing, and technical teams at the company.
Experience and Skill Requirements:
* BA/BS degree (relevant advanced degree a plus). 6+ years experience related to digital media or e-commerce service operations preferred; minimum of 4 years of managing and leadership experience
* Experience with back-end e-commerce operations desired; comfort with using the Web and technology tools required
* Experience managing customer-facing sales and operations desired
* Deep music knowledge a definite plus
* Experience driving ROI-positive sales initiatives
* Familiarity with customer service departmental functions
* Experience building and managing an operating staff
* Familiarity with software-driven e-commerce administration systems a plus
* High-level of technology savvy required
* Strong people skills and experience in working with senior executives
Compensation commensurate with experience.
Contact Info: Please send resumes to

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