Wireless System Requirements Analyst
Analyzes product, business and system requirements to design seamless customer service operations model, identify process gaps and target improvements in business operations. Consultants will support the development and testing of Technical Assistance processes and Methods & Procedures for Wireless service market entry. Consultant will provide inputs and participate in the cross-functional development of procedural standards and process output expectations. Publish, post, and maintain process documentation for accuracy and content. Develop operating methods and procedures (M&P). Consultant will be responsible for creating new L4 detailed documentation based on expanded offers and corresponding troubleshooting functions. Consultant will facilitate alignment of business support strategies across functional operations teams in order to achieve a seamless end-to-end customer support model. Candidates need a MINIMUM of SIX (6) years Wireless telecommunications industry experience, preferably with a background in Product Support Engineering and Technical Assistance. Experience supporting operations process development for Wireless Data applications highly desirable. Strong communication and technical writing skills required. Must have proven ability to work with and understand a diverse set of organizations and functions. Ability to translate between business and technical teams is key. Proficiency in process flowcharting software such as Visio is required.
Please respond with JOB# LNE-411 in the subject of your email.
****DUE TO CLIENT RESTRICTIONS, NO SUBCONTRACTING OR CORP. TO CORP. ARRANGEMENTS * W2 ONLY. NO RELOCATION OR INTERVIEW TRAVEL ARRANGEMENTS/COSTS PROVIDED****
Due to bill rate restrictions from the client, the anticipated rate of pay is $44-$46/hr. W2 ONLY.
To apply, please send resume along with salary requirements, indicating JOB# LNE-411 in the subject line, to:
TSR Consulting Services, Inc.
379 Thornall St.
Edison, NJ 08837
Phone: (732) 321-9000 ext: 265
Fax: (732) 321-9050
listing jobs TSR Consulting Services, Inc. 08810 Dayton New Jersey USA
Please reference MobileWirelessJobs.com when responding.