Bango: Customer Services Manager, New York, NY

Bango

Customer Services Manager
New York, NY
Bango is at the centre of the mobile web. We provide a billing solution that enables anyone to sell digital content on the mobile web, with customers ranging from large entertainment companies to individuals. We’re looking for a hands on technically focused team leader to manage our customer service operation.
The job:
• Dedicated account management for key “blue chip” corporate clients, including pre-sales support
• Provide second line technical support and handle escalation of issues
• Day to day team management of two technical support advisors
• Oversee customer service for end users
• Contribute to maintaining and improving our global service processes
• Ensure the US service works to optimum level at all times
• Organise and host customer events
• Manage the US operator billing approval process
• Work closely with the US sales team and European customer service team
About you:
• Previous customer service experience at senior level within a technology environment essential
• Account management experience with proven track record supporting large accounts
• Working knowledge of web technologies such as HTML, WML, CSS and PHP is essential
• Experience of US cellphone carrier industry an advantage
• Excellent written and verbal communication skills
• Adept at problem solving and able to work autonomously
• Able to travel internationally to industry events and other Bango
offices
Job information:
• Based in New York
• Reports to VP Customer Services
• Salary $60,000 – $80,000 + benefits
To apply, please send resume or CV with cover letter, indicating salary requirements and position of interest, to: jobs@bango.com
Equal Oppty Employer, m/f/d/v.
Please reference MobileWirelessJobs when responding.

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