LightSpeed Human Capital Management: Field Support Engineer, Los Angeles, CA
Search Firm: LightSpeed Human Capital Management (www.wirelessxfactor.com)
Job Title: Field Support Engineer
Location: Los Angeles, CA
Job Description:
The Field Support Engineer (FSE) is an integral part of our client’s deployment and Support Organization. The FSE is responsible for the deployment and technical support of our client’s solutions on customer site, or by technical mentoring our client’s partners remotely. The FSE is also handle incidents, problems and improvements for the on going technical SLA support on site or remotely, according to need. The FSE is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues.
DUTIES & PRINCIPAL ACTIVITIES:
Technical Skills:
Proficient in UNIX/Linux System Administration, a must
Highly Knowledgeable in TCP/IP networking, a must
Familiar in mobile network technologies including l3-7 switching and load balancing, redundancy (A/P, A/A) and high performance systems
Knowledgeable in customer support processes, tooling and troubleshooting.
Familiar with the following protocols: HTTP, FTP, RTSP.
Knowledge of common open source software
Knowledge of application servers, Weblogic/Jboss is an advantage
Knowledge of Oracle and/or MySQL administration an advantage
Knowledgeable in Microsoft Office
Critical Competencies:
Customer Satisfaction:
Contributes significantly to customer satisfaction
Interfaces with the customer and project manager to complete assigned task
Responsible for opening lines of communication, monitors customer problems, and ensures effective resolution
Communication Skills:
Communicate effectively with customers and peers
Produce written documents related to their work
Identify appropriate internal and/or external resources to solve problems
Contribute to weekly meetings
Effectively escalate through appropriate channels – “knows how to make things happen”
Qualifications:
Education: 4 year technical degree, Computer Science preferred
Relevant Experience: 5+ years
Management Skills: N/A
Working Conditions:
Travel up to-50%
Provide “on-call” service periodically
To apply, please send your MS Word resume including salary requirements to:
info@wirelessxfactor.com
Our client is an Equal Opportunity Employer, m/f/d/v.
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