Cox Communications: Sales Solutions Specialist, Las Vegas, NV

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Cox Communications

Company: Cox Communications
Date Posted: 03/06/2012
Location: Las Vegas, NV
Department: Sales
Regular/Temporary: Regular
Title: Sales Solutions Specialist
Type: Full-time
Travel: 0-10%

The Solutions Specialist will be the primary point of contact for both new and existing customers. As a Solutions Specialist, this individual will be working in a Cox Solution Store guiding customers through the purchase decision and activation process of Cox product offerings (cable, data, voice, and wireless).

This role is responsible for meeting established sales objectives by matching customer needs with the right products and services. As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering an outstanding customer experience. The Solutions Specialist will be provided learning opportunities to stay abreast of the rapidly evolving Cox products and services and is expected to translate how device capabilities address various customer needs. To be successful in this role, this individual should have an aptitude for sensing and responding to various consumer types.

In addition to customer service responsibilities, this individual plays a key role in maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention. Operational duties may include paperwork and completion of sales reports as they relate to store opening and closing.

Position reports to:
• Store Manager

Primary Responsibilities/Tasks – Essential Functions:

Core Responsibilities:
• Solution Sales and Marketing
– Ensures individual sales targets are met
– Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
– Generates and retains Cox services through the acquisition of and retention of customers by using Cox trained skill sets, programming and technical expertise, and makes the appropriate recommendations for services using consultative sales and retention skills.

• Customer Service
– Builds and maintains relationships with potential and existing customers
– Aids customers in completing purchases and resolving issues
– Offers product suggestions to customers to help satisfy their needs/wants
– Strives to exhibit best-in-class customer service skills
– Contributes to sales floor up-keep and cleanliness
– Assists with sales floor inventory counts and stock replenishment
– Ensures sales floor remains visually appealing

• Solution Education
– Clearly explains and illustrates product and service capabilities
– Offers product suggestions to customers to help satisfy their needs/wants
– Continuously expands knowledge of trends in wireless and current Cox services and products

• Delivers Customer Service
– Establishes and maintains trust and credibility with internal and external customers
– Develops a strong customer focus in others and instills the importance of superior customer service
– Develops and improves processes to increase service performance
– Finds balance between cost consciousness and service improvement
– Develops systematic methods for communication and feedback from customers and follows through on those customer inquiries, requests, and complaints
– Provides service to customers following procedures, practices, and policies
– Identifies issues and concerns from customers and elevates appropriate issues for resolution
– Fosters an environment in which customer satisfaction is valued and delivered
– Adds value to the business by providing exemplary customer service
– Coaches team members to utilize consumer expertise to drive business value
– Anticipates and understands customers¿ needs and problems, even those less obvious
– Identifies costs and benefits associated to every sales element
– Displays skill at calming angry and disappointed customers

• Product Knowledge
– Answers customer questions or concerns in a concise and accessible way, and takes action to update product knowledge continually
– Evaluates product plans against team goals
– Incorporates Cox¿s strategy, customer needs, markets data and trend insights to help develop product plans

• Creating / Implementing Customer/Account Plans
– Identifies customer needs for more complex deals
– Configures solutions within the sales process
– Identifies costs and benefits associated with various product solutions

• Technological Skills/Knowledge
– Troubleshoots technical problems
– Recommends appropriate technology to meet customer needs
– Leads others in applying technical skills and knowledge

• Value-Added Selling
– Ability to effectively manage the buying and selling process by involving a network of key players to solve the customers¿ needs
– Ability to effectively make situation specific recommendations
– Analyzes the customer¿s needs and transforms them into sales opportunities
– Finds better, faster, cheaper or more efficient ways of doing things, thus improving the quality obtained for customers
– Additional responsibilities/competencies may apply

Required Knowledge, Skills, Abilities
– HS diploma, GED or relevant work experience
– Specialized skill training/certification may be required
– 2-5 years of experience in area of responsibility required

Additional System Requirements
– Requires a High School diploma, GED, or relevant experience.
– Minimum of 1 year of retail, sales or customer service experience.
– Ability to meet established sales targets.
– Willingness to work a flexible schedule which includes weekends, evenings, and holidays.
– Strong interpersonal and communication skills to explain and sell products using a customer-friendly approach.
– Ability to work in a service-oriented, fast-paced team environment.
– Computer literacy with an aptitude for learning communication products and services.
– Business understanding and working knowledge of the wireless communications industry as well as current and emerging technologies is very beneficial.
– Must have reliable, consistent transportation and ability to work at a variety of retail locations.
– Ability to be mobile within the store for long periods of time to greet and assist customers.

Recommended Knowledge, Skills, Abilities
– Some college preferred.
– Wireless retail sales experience is a plus.
– Cash handling and previous billing system experience is preferred.
– Bilingual (English/Spanish) desirable.

Physical Qualifications:
• Physical Efforts:
– Ability to lift up to 15 pounds to help manage stock room inventory.

Visual Requirements:
– Ability to judge distance and space relationships, so as to see objects where and as they actually are.

Tools and Equipment:
– Computer
– Standard office equipment i.e. phone, 10 key, copier, fax machine, paper shredder

Qualified candidates should apply online at:

An equal opportunity employer, m/f/d/v.

Please reference MobileWirelessJobs when applying.