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Bango: Customer Services Manager, New York, NY

Customer Services Manager
New York, NY

Bango is at the centre of the mobile web. We provide a billing solution that enables anyone to sell digital content on the mobile web, with customers ranging from large entertainment companies to individuals. We're looking for a hands on technically focused team leader to manage our customer service operation.

The job:
• Dedicated account management for key "blue chip" corporate clients, including pre-sales support
• Provide second line technical support and handle escalation of issues
• Day to day team management of two technical support advisors
• Oversee customer service for end users
• Contribute to maintaining and improving our global service processes
• Ensure the US service works to optimum level at all times
• Organise and host customer events
• Manage the US operator billing approval process
• Work closely with the US sales team and European customer service team

About you:
• Previous customer service experience at senior level within a technology environment essential
• Account management experience with proven track record supporting large accounts
• Working knowledge of web technologies such as HTML, WML, CSS and PHP is essential
• Experience of US cellphone carrier industry an advantage
• Excellent written and verbal communication skills
• Adept at problem solving and able to work autonomously
• Able to travel internationally to industry events and other Bango
offices

Job information:
• Based in New York
• Reports to VP Customer Services
• Salary $60,000 - $80,000 + benefits

To apply, please send resume or CV with cover letter, indicating salary requirements and position of interest, to: jobs@bango.com

Equal Oppty Employer, m/f/d/v.

Please reference MobileWirelessJobs when responding.

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March 24, 2008

AAI Corporation: Systems Engineer IV, Huntsville, AL

AAI Corporation Textron Systems - a Textron Inc. Company

Systems Engineer IV
Huntsville, AL

A seasoned professional, performs engineering assignments requiring independent evaluation, selection, and application of standard engineering techniques procedures, and criteria using judgment and ingenuity in making adaptations and modifications. Candidate should be able to develop a complete system architecture from and incomplete set of requirements through engineering analysis and team development with the customer. Provides direct, on-site support to the government’s Joint Technology Center, Systems Integration Lab (JTC SIL) in a highly visible, collaborative government/contractor work environment. Reports directly to an AAI Huntsville engineering lead. Plans for and/or participates in Hardware/Software Integration (HSI) with moderate risk or a portion of integration for high-risk programs. Performs work which involves conventional engineering practices but includes a variety of complex features such as conflicting design requirements and difficult coordination requirements. May supervise and/or conduct internal research and development projects to include material, hardware, software and electronics tests. Performs research, concept design, requirements analysis, including interpretation and decomposition of product requirements, and system design with moderate risk or a number of small programs with low risk. Provides expert knowledge of design standards and best practices for development. Represents the technical specialty in customer meetings, telephone contacts. May generate schedules and personnel requirements for a large portion of a project or for an entire project with moderate technical risks.

Required Skills:
• Bachelor’s degree in an engineering or directly related discipline.
• Advanced degree desired.
• 9+ years of engineering experience or equivalent.
• Experience with projects in the C4ISR&T world and preferable at least 3 years working in a leadership position on unmanned systems, aircraft systems, or computerized control stations.
• US Citizen with ability to obtain a US DoD security clearance.
• Travel may be required on occasion.

Required Experience:
• Demonstrated ability to succeed in a demanding, high profile systems engineering position requiring customer focus and adaptability.
• Design experience in an engineering trade, preferably software development, systems engineering, electrical engineering, or aerospace engineering.
• Personal computer skills (e.g., word processing, spread sheet, presentation graphics).
• Ability to operate test equipment.
• Effective written, oral and non-verbal (listening) communication skills.
• Ability to apply logical or scientific thinking to a wide range of intellectual and practical problems, evaluate progress and results on project(s), and recommend changes to process.
• Effective ability to organize and prioritize assigned tasks.
• Must be able to analyze existing systems for future enhancements.
• Ability to diagnose system issues through troubleshooting and research.
• Ability to prepare specifications and resolve difficult coordination requirements, follow conventional engineering practices, lead process studies, prototyping efforts and research investigations.
• Systems engineering and architecture development background.
• System level design knowledge of mechanical, electrical, aerospace, computer and software systems.
• Design, integration and test experience at the systems level.
• Multi-engineering discipline knowledge.
• Mathematical modeling and algorithm development including development of simulations.
• Experience on unmanned systems, aircraft systems, computerized control stations and military ground vehicle integration.
• Experience with requirements management tools such as DOORS and architecture modeling tools such as Rational Rose.
• Experience with advanced computer system architectures, airworthiness evaluations and design, UNIX/VME based systems, Blade Server Systems, Virtual OS Environments, Windows operating systems, ground to air and air to air data link technologies.
• Knowledge of standards such as STANAG 4586.
• Familiarity with the SEI's CMM, CMMI or equivalent process standards.

To apply, please send resume with cover letter, indicating salary requirements and position of interest, to: http://www.aaicorp.com/hr/emplopp.htm

AAI Info: http://www.aaicorp.com/AboutUs/aboutus.html
Textron Info: http://www.textron.com/about/company/index.jsp

Subject line of email must read Tracking Code: 4712/MobileWirelessJobs.

Equal Oppty Employer, m/f/d/v.

Please reference MobileWirelessJobs when responding.

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AAI Corporation: Electrical Engineer IV, Hunt Valley, MD

Electrical Engineer IV
Hunt Valley, MD

Unmanned Air Vehicle Electrical / Avionics Engineering. Reports to Unmanned Aerial Systems Avionics Product Group Manager. Individual will be involved in all product lifecycle phases. Responsibilities to include avionics engineering project management, avionics systems definition, design and development, integration and test, support to ongoing UAV production and avionics product re-engineering efforts. Will be involved in the development and maintenance of engineering processes to support the UAV product organization.

Required Skills:
• Bachelor’s degree in electrical engineering or directly related discipline.
• Minimum 10 years design and development experience with electrical / avionics systems, including power, navigation, guidance, and control systems, optical and RF airborne sensors, and communications systems, preferably in small aircraft or UAV platforms.
• Experience in specifying and evaluating multiple solutions and associated risk management, including make/buy decisions.
• Experience integrating multiple vendor solutions into products.
• Minimum 5 years of supervisory and program/project management.
• Must be U.S. citizen, able to obtain and maintain a SECRET US security clearance.
• Occasional travel to suppliers, customers, users and test locations is required.
• Masters degree or advanced technical degree preferred.

To apply, please send resume with cover letter, indicating salary requirements and position of interest, to: http://www.aaicorp.com/hr/emplopp.htm

AAI Info: http://www.aaicorp.com/AboutUs/aboutus.html
Textron Info: http://www.textron.com/about/company/index.jsp

Subject line of email must read Tracking Code: 4531-1200/MobileWirelessJobs.

Equal Oppty Employer, m/f/d/v.

Please reference MobileWirelessJobs when responding.

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AAI Corporation: Systems Project Engineer IV, Hunt Valley, MD

Systems Project Engineer IV
Hunt Valley, MD

Develop and present training courses. Serve as a lead writer preparing and writing training materials, technical manuals, proposals, and misc logistics support documentation. Assure that uniform and efficient publications and training processes are applied across all assigned programs. Provide direction and leadership to writers and support personnel who may assist with assigned tasks. Prepare plans for accomplishing publications and training tasks. Coordinate technical manual editing, composition, production and delivery in accordance with applicable specifications, standards and other requirements. Maintain cost, schedule and performance control of assigned programs. Coordinate the quality control activities required to assure the accuracy and adequacy of each training and technical product including in-process and final review, editing for compliance with all applicable specifications and standards, validation and change verification. Plan for and participate in review conferences with customers. Practice ISO 9001 and Total Quality principles and concepts. This position is subject to working conditions peculiar to this position.

*THIS POSITION IS CONTINGENT UPON CONTRACT WIN*

Required Skills
• Knowledge and skills in the development of aviation training courses, with emphasis on unmanned aircraft systems (UAS) and rotary wing.
• Thorough knowledge of analog and digital electronics and good mechanical aptitude.
• Personal computer skills (e.g., word processing, spreadsheets, graphics).
• Ability to read and interpret engineering design drawings (e.g., schematics, assembly drawings, wire lists, parts list, etc.).
• Well-developed ability to plan, organize, and schedule.
• Ability to work well with others employing Team AAI principles, and maintain a close liaison with customer personnel and supervised personnel.
• Ability to perform in-depth research and document all types of system designs.
• Willingness and ability to handle multiple concurrent assignments, respond to short notice tasking, and work well under pressure.
• Willingness and ability to work extended hours when required and to travel domestic and international.
• Prior UAS instructional experience is highly desired.
• Experience and demonstrated performance in the area of military aviation and/or UAS training development.
• Knowledge of technical publications, required contents, and preparation processes.
• Knowledge of various military agencies and their overall maintenance methodologies.
• Knowledge of Logistics functions and organizations, ISO 9001 and Total Quality principles and concepts, process improvement activities, development processes, and procedures.
• Leadership and team building skills. Ability to supervise, direct and train others.
• Experience and/or qualification on the Shadow 200 or other tactical UAS platform.

Required Experience:
• Experience and demonstrated performance in the area of military aviation and/or UAS training development, rotary wing experience is preferred.
• Prior UAS instructional experience is highly desired.
• Experience and/or qualification on the Shadow 200 or other tactical UAS platform is highly desired.

To apply, please send resume with cover letter, indicating salary requirements and position of interest, to: http://www.aaicorp.com/hr/emplopp.htm

AAI Info: http://www.aaicorp.com/AboutUs/aboutus.html
Textron Info: http://www.textron.com/about/company/index.jsp

Subject line of email must read Tracking Code: 4919/MobileWirelessJobs.

Equal Oppty Employer, m/f/d/v.

Please reference MobileWirelessJobs when responding.

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AAI Corporation: Systems Project Engineer IV, Hunt Valley, MD

Systems Project Engineer IV
Hunt Valley, MD

Provide engineering development team management and technical oversight for ground control station projects and proposals for unmanned aircraft systems. Initial assignment will be as project engineer on a next generation unmanned aircraft ground control station project. Future assignments will be provided by the Unmanned Aircraft Systems Director of Systems Engineering.

Duties will include: technical planning, scheduling, labor estimating, coordination of engineering teams, achieving project schedule commitments, generating variance report, developing and reviewing estimates to complete, achieving project cost commitments, meeting technical requirements, monitoring risk management and performing technical monitoring and control.

Candidate will manage systems engineers to accomplish tasks such as: developing concepts of operation, requirements management, architecture development, interpretation and decomposition of requirements, derivation and allocation of system or subsystem requirements to hardware and software elements of the systems design. Candidate will be responsible for developing and allocating work packages to various engineering groups such as: electrical hardware engineering, mechanical hardware engineering, software, integration, test and logistics. Candidate will occasionally develop work packages for and manage subcontractors.

Required Skills:
• Bachelor degree in engineering or directly related discipline.
• Requires nine years of systems engineering experience or equivalent academic, and/or engineering management experience.
• Requires an understanding of system level architecture top down design and bottom up analysis of ground control equipment involving mechanical, electrical, RF communications, computer, information assurance and software systems.
• Knowledge and experience with scheduling, cost estimating, and earned value management (EVMS) required.
• Proven effective written and oral communication skills.
• Demonstrated ability to apply logical or scientific thinking to a wide range of intellectual and practical problems.
• Effective ability to organize and prioritize assigned tasks.
• Four years of experience leading groups of 3 or more systems engineers.
• Must be a US citizen and must be able to obtain a SECRET US security clearance.
• Occasional travel (0 to 20%) to customers, supplier, users and test locations required.
• Masters degree in technical or management disciplines is desired.
• Experience with unmanned systems, aircraft systems, computerized control stations, and military ground vehicle integration desired.
• Familiarity with DoD C4ISR environments, including certification and test requirements desired.
• Experience with MS Office, MS Project, DoDAF (i.e. System Architect), UML and requirements traceability management (RTM) tools (i.e. DOORS) desired.
• STANAG 4586 experience a plus.

To apply, please send resume with cover letter, indicating salary requirements and position of interest, to: http://www.aaicorp.com/hr/emplopp.htm

AAI Info: http://www.aaicorp.com/AboutUs/aboutus.html
Textron Info: http://www.textron.com/about/company/index.jsp

Subject line of email must read Tracking Code: 4462-1200/MobileWirelessJobs.

Equal Oppty Employer, m/f/d/v.

Please reference MobileWirelessJobs when responding.